Technical Customer Support Specialist - Work from Home Opportunity
$40,560–$40,560 year
RemoteNew Brunswick, New Jersey, United States or Alberta, Virginia, United States
Job Summary
Provide first-level technical support and customer service for client products by diagnosing and resolving issues using established diagnostic tools. Build positive client relations through personalized solutions, active listening, and empathetic communication while coordinating complex requests with internal functions. Schedule service calls, follow up with clients, and ensure accurate data entry using prescribed applications. Handle inbound and outbound queries by adapting communication styles to diverse audiences and interpreting verbal and non-verbal cues. Work remotely from home with flexible 8-hour shifts across a 24-hour schedule, requiring weekend availability. This role supports Teleperformance's global client experience management mission, leveraging advanced technologies to deliver empathetic, high-touch support across multiple channels.
Required Qualifications
- Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
- Minimum high school degree
- At least 18 years old
- Excellent communication/comprehension skills in English and French
- Ability to communicate clearly and effectively, both written and verbal (in required language)
- Ability to type 30 wpm and successfully pass our language/grammar screening
- Excellent home internet hardwired
- Proficiency in English is required to communicate with English-speaking customers and partners located outside of Quebec
- iOS, Smartphone, Tablet, PC or Mac experience
- Professional and/or personal technical troubleshooting experience
- Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
- Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
- Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
- Thrive in a team environment: able to seek and provide expertise, challenge productively and help others succeed
- Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
- Stays curious and inquisitive in the pursuit of professional excellence
- Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
- Resilience: Able to self-manage and work independently in a fast-paced and highly demanding environment
- Embraces repetition of core job duties, yet eager to take on more responsibility when needed
- Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
- Self-awareness to identify, address and manage navigating through challenges associated with the role
- Remains focused and poised despite criticism and setbacks
- Eager to receive feedback, embraces coaching and demonstrates changes as a result
Desired Qualifications
- A degree or certification in technology is a plus
- Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
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