Technical Customer Support Specialist - Work from Home Opportunity
$40,560–$40,560 year
RemoteNew Brunswick, New Jersey, United States or Manitoba, Free State, South Africa
Job Summary
Provide first-level technical support and customer service solutions for client products, building positive relationships through personalized, empathetic communication. Troubleshoot and resolve technical issues using established diagnostics tools while accurately inputting data into prescribed applications. Schedule service calls, follow up with clients, and answer inbound and outbound queries by adapting communication styles to differing audiences. Coordinate requests with various company functions to ensure appropriate handling and comprehensive resolution of complex technical problems.
Required Qualifications
- Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
- Minimum high school degree
- At least 18 years old
- Excellent communication/comprehension skills in English and French
- Able to communicate clearly and effectively, both written and verbal (in required language)
- Ability to type 30 wpm and successfully pass our language/grammar screening
- Excellent home internet hardwired
- Proficiency in English is required to communicate with English-speaking customers and partners located outside of Quebec
- iOS, Smartphone, Tablet, PC or Mac experience
- Professional and/or personal technical troubleshooting experience
- Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
- Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
- Able to self-manage and work independently in a fast-paced and highly demanding environment
- Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
- Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
- Eager to receive feedback, embraces coaching and demonstrates changes as a result
Desired Qualifications
- A degree or certification in technology
- Working knowledge of Microsoft Office applications including Outlook, Word & Excel
- Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
- Thrive in a team environment: able to seek and provide expertise, challenge productively and help others succeed
- Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
- Stays curious and inquisitive in the pursuit of professional excellence
- Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
- Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
- Approaches problems flexibly and can adapt and modify approach without compromising outcome
- Embraces repetition of core job duties, yet eager to take on more responsibility when needed
- Remains focused and poised despite criticism and setbacks
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