Technical Customer Support Specialist – Payments & POS (German & English) | Remote Work
Remote · Sofia, Sofia-Capital, Bulgaria
Job Summary
Customer Service Agent – Payments & POS Solutions handles calls, emails, and tickets; provides phone and written support for card terminals and ATMs; assists with installations, terminal replacements, and activations; analyzes and resolves technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues; escalates complex cases and maintains accurate documentation in the ticketing system; supports portal access requests and selected back-office activities. Requires very good German (C1) and English (B1); experience in customer service or technical support is required; is interested in technical topics, maintains a structured approach, and remains customer-oriented under pressure; proficient with phone, email, and ticketing systems. Nice to have: experience in payments/POS/financial services, basic knowledge of Excel and ticketing systems.
Required Qualifications
- Very good German skills (C1)
- English at B1 level
- Previous experience in customer service or technical support is required
- Interest in technical topics and a structured way of working
- Customer-oriented, solution-driven, and able to work under pressure
- Confident using phone, email and ticketing systems
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