Technical Customer Support Specialist Level I (Day Shift)
Hybrid · Quezon City, Metro Manila, Philippines
Job Summary
Technical Customer Support Specialist I on Day Shift responsible for first contact with customers, providing support via phone, email, and chat; perform initial troubleshooting, triage, root cause investigation, and document tickets; collaborate with Support team and other departments to implement workarounds and deliver timely, technically sound customer support; mentor junior staff through escalated issues and contribute to process improvements to enhance customer experience; requires 3+ years in a customer or technical support role and strong communication, with experience using CRM and ticketing tools.
Required Qualifications
- 3+ years of experience in a customer or technical support role
- Strong troubleshooting and critical thinking skills
- Excellent verbal and written communication skills
- Experience with ticketing systems and CRM
- Ability to mentor and support team members in resolving complex queries
- Proactive and solutions-focused mindset
- Knowledge of relevant software, systems, or tools (CRM, ticketing tools)
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