Technical Customer Support Representative
HybridSingapore, Singapore
Job Summary
Manage inbound email and phone communications to assist customers in defining order requirements, including image selection. Acquire job skills and learn company policies to process orders, prepare quotations, and perform basic quality control evaluations on satellite imagery. Submit tickets for internal and customer issues, use knowledge of SaaS programs to resolve technical questions, and act as the primary point of contact for service incidents and escalations. Collaborate with sales and support groups to demonstrate support value and identify expansion opportunities. Provide training to peers and customers as needed. On-call support for high-value projects requires weekend work with an additional supplement. Hybrid office attendance is required Tuesday-Thursday.
Required Qualifications
- Must be able to attend the Singapore office on a Hybrid Basis (Tuesday-Thursday)
- A relevant degree or equivalent experience
- 2 Years Experience in customer service roles, preferably in a professional or B2B setting
- Strong attention to detail
- Able to work in a windows operating environment (Microsoft Office, Outlook, Teams etc)
- Proficient oral and written communication skills
- Proficient Listening and Comprehension Skills
- Effective diagnostic, troubleshooting, problem solving and analytical capabilities
- Adaptability
- Time Management
- Ability to travel internationally (less than 10%)
Desired Qualifications
- GIS experience (QGIS, ESRI ArcMap, ESRI ArcPro)
- Interpersonal Skills
- Proactive mindset
- Team focus attitude
- Willingness to learn
- Strong sense of initative
- Experience with customer relationship management (CRMs)
- Experience in Earth Observation
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