Technical Customer Support II-1
HybridGeorge Town, Penang, Malaysia
Job Summary
Troubleshoot and resolve moderately complex technical issues independently while managing multiple support tickets to ensure timely resolution and adherence to SLAs. Collaborate with cross-functional teams to address customer challenges and actively contribute to improving support processes and tools. Develop and deliver training content for entry-level team members and participate in technical review meetings to share insights on customer pain points and product improvements. This role bridges entry-level and senior technical support, requiring deep product expertise and proactive learning across Zebra's evolving hardware, software, and cloud-based solutions.
Required Qualifications
- High School Diploma or equivalent vocational qualification / experience
- 1+ years of experience
- Some experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations
- Strong analytical skills to evaluate technical issues and identify root causes
- Intermediate knowledge of hardware, software, and cloud-based systems
- Effective at multitasking and prioritization in a fast-paced environment
- Leadership potential with the ability to manage small projects or guide peers
- Up to 10% travel
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