Technical Customer Support Executive
$360,000–$480,000 year
On-siteGurugram, Haryana, India
Gurugram, Haryana, IndiaOn-siteFull Time$360,000–$480,000 yearStartup
Full TimeStartup
Job Summary
Manage technical customer support inquiries via voice processes, utilizing strong troubleshooting skills to resolve issues related to Windows OS, networking, and internet connectivity. Apply analytical problem-solving abilities to handle customer queries effectively while maintaining proficiency in CRM and ticketing tools. Work rotational shifts across five days a week, with a minimum of six months of relevant experience required. Join our team in Gurgaon to deliver reliable technical assistance and ensure high customer satisfaction through efficient issue resolution.
Required Qualifications
- Minimum 6 months of Technical Customer Support experience
- Strong technical troubleshooting skills
- Excellent English communication skills
- Experience handling customer queries via voice process
- Basic knowledge of Windows OS, networking, and internet troubleshooting
- Familiarity with CRM/Ticketing tools
- Good problem-solving and analytical skills
- Ability to work in rotational shifts
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