Technical Customer Support Executive

Act as the primary customer contact to handle inquiries, complaints, and escalations while assisting with product setup, troubleshooting, orders, and returns. Maintain accurate customer records in the database and follow up with clients post-purchase to ensure satisfaction. Generate reports on customer satisfaction and improvements, and stay updated on company products, services, and trends to recommend experience enhancements. Train new customer service representatives if needed and participate in team meetings and improvement initiatives.