Technical Customer Support Associate - West Coast
RemoteUnited States
Job Summary
Provide front-line support for Narmi Customers by communicating to efficiently resolve questions and issues. Conduct troubleshooting to investigate or recreate technical inquiries and act as a subject matter expert for Narmi products, empowering customers with available self-service tools. Understand financial institution staff and end user needs to offer best-in-class guidance, maximizing user experience, platform adoption, and value. Impact an evolving support team and digital platform by identifying opportunities to improve the customer support and product experience, while escalating customer feedback to build internal awareness. This role requires PST or MT timezone coverage for West Coast customers, with a preference for Salt Lake City, UT or Phoenix, AZ metro areas.
Required Qualifications
- 2-3+ years in a technical customer support role
- Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
- Demonstrated thoroughness and accuracy when tackling tasks
- Experience navigating ambiguity and problem-solving
- Excellent communication skills and comfort in customer-facing conversations
- PST or MT timezone
- B.A. or B.S. degree
Desired Qualifications
- Prior SaaS-based technology, financial services, and/or digital banking experience
- Familiarity with SaaS based infrastructure and interpreting payload logs, error handling, etc. to diagnose issues
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