Technical Customer Success Manager
$55,000–$85,000 year
Hybrid · Würzburg, Bavaria, Germany
Job Summary
Technical Customer Success Manager position focused on guiding client projects from kickoff through go-live, translating business needs into clear tickets and specifications for the development team, and configuring AI agents and automated workflows. The role requires strong client communication, SaaS product and API workflow understanding, and capability to manage onboarding and ongoing adoption while mitigating risks. Fluency in German and good English are expected; familiarity with AI, LLMs, and agent-based systems is a plus. The role sits in Germany (Würzburg area) with remote options within Germany and hybrid/onsite flexibility.
Required Qualifications
- Erste Erfahrung in einer Rolle wie Technical Customer Success, Implementation Management, Solutions Consulting, Technical Account Management, SaaS-Projektleitung oder Vergleichbares.
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