Technical Customer Success Manager
$80,000–$95,000 year
RemoteUnited Kingdom
Job Summary
Own and elevate technical interactions for Mux's largest customer base by deeply understanding each client's architecture, workflow, and use case to recommend best practices. Anticipate challenges, escalate internally, and coordinate with Product and Engineering for resolution while tracking support tickets and suggesting workarounds. Host deep technical discovery sessions to understand use cases and act as a strategic advisor by influencing roadmap and prioritization based on customer goals and feature releases. Identify new teams and applications within existing accounts to introduce additional Mux use cases. Serve as the voice of the customer in internal discussions to drive success, long-term retention, and revenue growth.
Required Qualifications
- 5+ years of experience in a Technical Customer Success Manager or equivalent role at a SaaS technology company focused on increasing customer satisfaction, adoption, and retention
- BA/BS degree in CS or Computer Engineering-related field or coding bootcamp
- Strong technical knowledge in software, web/mobile and cloud technologies
- Excellent written / verbal communication skills
- personable presence
- Turn Customers into Fans
- customer-first attitude
- customer-first approach
Desired Qualifications
- hands-on coding experience
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