Technical Customer Success Manager
RemoteUnited States
EXPIREDUnited StatesRemoteFull TimeMedium
Full TimeMedium
Job Summary
Facilitate and monitor EDI feeds with new customers and their BenAdmin or payroll providers while maintaining a deep understanding of Lively's product functionality. Collect and structure customer feedback to prioritize requests with internal teams, and write technical documentation for both internal staff and external clients. Analyze and triage technical issues using Lively's architecture and tools, then write feature requests or bug tickets for engineering teams. Support enterprise customers with exceptional service, including high-volume assistance during the November through January open enrollment season.
Required Qualifications
- Currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future
- Thorough knowledge of Lively's products and offerings
- Ability to assist customers with EDI or integration setups
- Passion for technology, customer service, and healthcare
- Exceptional level of customer support to enterprise customers
- Strong project management, organizational, and interpersonal skills
- Willingness and flexibility to support high customer volume during our busy Open Enrollment season, roughly November through the end of January each year
Desired Qualifications
- Basic understanding of EDI Feeds, SFTP, and API's
- Familiarity with Salesforce CRM
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