Technical Customer Success Manager
$54,000–$78,000 year
On-siteMalmö, Skåne, Sweden
Job Summary
Technical Customer Success Manager needed to guide enterprise customers at Inriver in Malmö. You will act as a trusted advisor, combining customer-success expertise with technical knowledge of digital commerce, PIM, integrations, and solution design to drive adoption, optimise workflows, lead onboarding, and support renewal and expansion. You’ll manage strategic customers, translate business and technical requirements into scalable solutions, conduct business and solution reviews, and work with cross-functional teams to ensure measurable outcomes and ROI. The role requires understanding of APIs and data flows, experience with complex enterprise environments, and strong communication in English and Swedish.
Required Qualifications
- Bachelor’s degree in Business, Computer Science, Information Systems, IT, or a related field
- 3–5+ years of experience in Customer Success, Solution Consulting, Solution Architecture, Sales Engineering, or a similar customer-facing SaaS role
- Strong understanding of SaaS platforms, enterprise software, digital commerce ecosystems, and Product Information Management (PIM) solutions
- Experience working with complex customer environments, technical stakeholders, and cross-functional teams
- Knowledge of APIs, integrations, data flows, and modern software architecture concepts
- Strong analytical, problem-solving, and consultative skills
- Customer-centric mindset with the ability to understand business objectives and translate them into value-driven outcomes
- Proven ability to manage multiple priorities in a fast-paced environment
- Excellent communication and presentation skills, with fluent written and spoken English & Swedish
Desired Qualifications
- Bachelor’s degree in Business, Computer Science, Information Systems, IT, or a related field
- 3–5+ years of experience in Customer Success, Solution Consulting, Solution Architecture, Sales Engineering, or a similar customer-facing SaaS role
- Strong understanding of SaaS platforms, enterprise software, digital commerce ecosystems, and Product Information Management (PIM) solutions
- Experience working with complex customer environments, technical stakeholders, and cross-functional teams
- Knowledge of APIs, integrations, data flows, and modern software architecture concepts
- Strong analytical, problem-solving, and consultative skills
- Customer-centric mindset with the ability to understand business objectives and translate them into value-driven outcomes
- Proven ability to manage multiple priorities in a fast-paced environment
- Excellent communication and presentation skills, with fluent written and spoken English & Swedish
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