Technical Customer Success Manager - Americas
RemoteUnited States
United StatesRemoteFull TimeTECHMedium
Full TimeMediumTECH
Job Summary
Technical Customer Success Manager for the Americas at PostHog. You’ll be the face of PostHog for 25-40 paying customers with $20k-$100k+ ARR, handling technical troubleshooting, configuration advice, pricing questions, credit renewals, and customer health to ensure retention and growth. You’ll build relationships, own customer feedback, investigate technical issues, and respond quickly via Slack, support tickets, and emails while focusing on long-term value. This is a natively remote role based in the US, with autonomous ownership of customer success across a growing portfolio.
Required Qualifications
- Technically capable. You don't need to be an engineer, but you should be comfortable working with code. You troubleshoot issues customers run into (and sometimes even raise PRs yourself to fix bugs) and advise on configuration best practices across all PostHog products.
- You get how product teams work. You know the roles, how they collaborate, and how they ship features - so you can help them use PostHog to solve real problems. For example, why running experiments matters, how to use product analytics and session replay together to find drop-off points and test fix…
- Strong customer focus. You need to help our users and remove any blockers to them using PostHog effectively – not route them elsewhere and move on.
- Able to work at scale. You'll have around 40 customers. You can't treat them all the same, and you won't try to.
Desired Qualifications
- Experience working with similar technologies, i.e. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.
- You’ve been in a Pre-sales or Technical Account Manager role before, bringing both technical expertise and commercial acumen.
- If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
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