Technical Customer Success Manager - AMER
$121,400–$195,700 year
Remote
Job Summary
Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts. Guide new customers through initial product setup, feature adoption, and achieving time-to-value by curating a tailored success path based on business goals and use cases. Drive adoption and process orchestration maturity by applying Camunda's playbooks and frameworks while collaborating with Consulting, Support, and Engineering teams on product and support-related issues. Work within a pooled team structure to maximize customer impact across a diverse base, acting as a trusted advisor for strategic and technical guidance on process orchestration projects.
Required Qualifications
- 2 - 3 years of experience in a similar role with customer success, technical account management, or solutions engineering
- Strong understanding of high-level software development, cloud computing, and DevOps concepts
- Advanced communication skills to articulate complex concepts clearly to diverse audiences
- Ability to lead and navigate conversations with both technical and business stakeholders
- Proven aptitude for strategic thinking, problem-solving, and tailoring software solutions to meet customer needs
Desired Qualifications
- Experience in enterprise technology architectures and understanding state-of-the-art solution architectures and their associated paradigms (e.g., microservices, event-driven architectures, Kubernetes-based deployments)
- Relevant industry certifications, such as Kubernetes (CKAD/CKA), cloud certifications (e.g., AWS Solutions Architect, Azure Solutions Architect), or similar
- Experience leading complex customer projects, including capturing data such as project use cases, milestones, known risks, and customer KPIs to allow proactive engagement with customers
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