Technical Customer Success Manager (AI & Integrations)
Hybrid · Bengaluru, Karnataka, India
Job Summary
Technical on-boarding to enterprise clients through end-to-end implementation of AI & Integrations solutions, overseeing onboarding, configuration of AI-driven automation, UAT, performance optimization, training, and ongoing customer engagement to drive adoption, ROI, and expansion. Partners with sales for renewals/upsell, requires strong technical depth in automation, APIs, and AI/NLP, and experience in SaaS or automation contexts. Fluency in English and ability to communicate complex concepts to non-technical stakeholders. Also supports partner enablement and solution adoption across multiple enterprise engagements.
Required Qualifications
- 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management (SaaS or automation environments preferred)
- Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field
- Hands-on experience with automation workflows, bot development, system integrations, and QA/testing
- Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms
- Experience with Genesys or other telephony/contact center platforms is a strong advantage
- Strong analytical and communication skills, with ability to translate data into actionable recommendations
- Ability to manage multiple client engagements simultaneously in a fast-paced environment
- Collaborative, team-oriented mindset with focus on delivering customer value and measurable outcomes
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