Technical Customer Service Specialist (Medical Devices)
On-siteTherwil, Basel-Landschaft, Switzerland
Job Summary
Technical Customer Service Specialist for medical devices focusing on 2nd-level support. Responsibilities include troubleshooting issues, identifying root causes, coordinating cross-functional investigations with engineering, quality, and product teams, and documenting inquiries and service activities in an audit-compliant manner. Consolidate global complaint data to identify trends and communicate clearly with global internal and external stakeholders. Requires a certified technician or electrician background (or strong mechanics/electronics knowledge) and experience in technical service or 2nd-level support; fluency in English and German; structured, solution-oriented approach.
Required Qualifications
- Certified Technician or Electrician, or solid understanding of mechanics and electronics
- Experience in technical service, repair, or 2nd-level technical support
- Excellent communication skills in English and German
- Structured, solution-oriented working style and openness to improving workflows
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