Technical Customer Service Representative
$52,000–$72,800 year
On-siteNew Hudson, Michigan, United States
New Hudson, Michigan, United StatesOn-siteFull Time$52,000–$72,800 yearSalesSmall
Full TimeSmallSales
Job Summary
Process customer orders from receipt through completion, including entry, verification, and confirmation. Manage EDI transactions, handle order follow-up, and process return merchandise authorizations in accordance with company policies. Respond to inquiries regarding product availability, pricing, and account questions while preparing accurate quotations. Resolve basic customer issues using foundational knowledge of Exotic product lines and business systems. Maintain accurate records and meet established productivity metrics for order processing and quote turnaround.
Required Qualifications
- High School Diploma
Desired Qualifications
- Associate's degree
- customer-service related experience
- Previous experience working on a computer
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