Technical Customer Service Planner
On-siteBucharest, București, Romania
Bucharest, București, RomaniaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Technical Customer Service Planner creates service orders in SAP from installations requests or scheduled maintenance, plans and dispatches emergency services and maintenance in Salesforce Service Cloud, loads equipment records, and generates SLA/operational reports. The role involves coordinating with country partners and local teams, ensuring accurate planning and timely service delivery, and maintaining high standards of customer experience through effective documentation and data handling in ERP and CRM systems.
Required Qualifications
- Fluent in English with strong written and verbal communication skills
- Intermediate computer skills with accurate keyboarding
- Experience with MS Word, Excel, Internet applications including email
- Experience with ERP systems SAP and Salesforce
- Experience in planning and dispatching service operations
- Ability to create service orders from installations request forms or matrix/Schedule data
- Experience using Salesforce Service Cloud and SAP for service planning and dispatch
- Strong coordination and communication with country partners and local teams
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