Technical Customer Service Coordinator - Charlotte, NC
On-site · Charlotte, North Carolina, United States
Charlotte, North Carolina, United StatesOn-siteFull TimeMid LevelBachelors DegreeEnterprise
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
Technical Customer Service Coordinator role focusing on processing and managing warranty claims for National Accounts, maintaining up-to-date claim status, preparing status reports, and handling customer inquiries via phone, email, and web; requires knowledge of warranty policies and procedures, data entry accuracy, coordination with engineers, and delivering timely reimbursement and reporting; primarily on-site in Charlotte, NC.
Required Qualifications
- Bachelor’s degree or equivalent in a related area and/or related training
- 4 years of experience in the administrative field, ideally with exposure to warranty claim handling
- data entry proficiency
- customer service experience
- ability to coordinate with engineers and manage claims processing
- proficiency in Excel or mid-level spreadsheet skills
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