Technical Customer Analyst (R-19216)
On-site · Jacksonville, Florida, United States
Job Summary
Technical Customer Analyst role focused on delivering timely technical support and issue management for Dun & Bradstreet's complex products and applications. Responsibilities include troubleshooting and resolving technical issues in collaboration with peers and partner groups, continuously learning product features, defining technical requirements, validating solutions against customer needs, acting as a subject matter expert on D&B systems, and recommending system/process/product enhancements based on support experience.
Required Qualifications
- Bachelor’s degree with 5 to 8 years of related experience
- Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files
- Strong proficiency and experience in JavaScript
- Experience in performing admin work in CRM environment, e.g. SFDC
- Intermediate SQL experience is a plus
- Experience supporting and/or using APIs is a plus
- Strong customer focus and capability for taking ownership for issue resolution
- Strong analytical, problem-solving and trouble shooting skills
- Experience using AI in a professional capacity to improve productivity and efficiency
- Results-oriented individual, able to work independently and handle multiple and/or complex priorities in a fast-paced, dynamic environment
- Ability to communicate (oral and written) complex technical requirements, issues and solution in layman terms
- Proficiency in Microsoft Office Suite skills
- Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
- Education: Bachelors Degree - Required
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