Technical Customer Advisor
On-siteManor, Texas, United States
Job Summary
Quarterback the customer fulfillment process from order to billing for hazardous waste clients, serving as the primary point of contact within assigned branch territories. Own all internal and external communications, manage incoming requests, and create new Waste Information Profiles adhering to EPA and RCRA regulations. Coordinate with operations and disposal facilities to schedule requests, work with the Billing Coordinator on invoicing, and review ticket errors post-conversion. Provide support for quoting new service codes and update customer price books with the Contract Control group. Requires high school diploma, waste management experience, and strong organizational skills.
Required Qualifications
- High School Diploma
- Demonstrable experience in customer service/ fulfillment
- Experience of waste management and disposal
- Strong customer relationship/ management skills
- Focus on meeting customers needs, offering the least complex and most efficient (profitable) solution for Hazardous Waste
- High attention to detail
- Highly organized and structured - able to follow a standard process
- Able to work collaboratively across different functions and secure help from colleagues, recognize and utilize resources available
- Strong verbal and written skills
- Veolia training as required
Desired Qualifications
- Preferred degree or equivalent experience in science, mathematics, or business
- Technical knowledge of waste management and disposal preferred (EPA, RCRA, or DOT)
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