Technical Consulting Engineer
On-site · Bengaluru, Karnataka, India or Oeiras, Lisbon, Portugal
Job Summary
Technical Consulting Engineer responsible for resolving complex technical issues across network, application, and cloud service provider environments; lead cross-functional collaboration with internal engineering teams to document problem definitions, troubleshooting procedures, and resolution steps; drive automation by identifying workflows ripe for automation and contributing to the ThousandEyes customer support forum; participate in a 24x7 global support coverage model to ensure high availability and responsiveness for customers.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field, or 4 years equivalent experience
- 5+ years of experience in a customer-facing technical support organization
- expert understanding of network and application protocols (TCP/IP, DNS, HTTP/S, BGP)
- hands-on Linux administration/troubleshooting/performance tuning
- experience with cloud-based or SaaS environments, container orchestration (Kubernetes, Docker), virtualization (KVM, VMware)
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