Technical Consultant – Integrated Support
$84,240–$142,480 year
On-siteRedlands, California, United States
Job Summary
Provide technical support and guidance for ArcGIS Enterprise implementations and ongoing system administration for strategic customers. Troubleshoot complex technical issues and assist customers with system requirements, design recommendations, and implementation best practices. Work directly with enterprise geodatabases, including configuration, optimization, and troubleshooting across various database platforms. De-escalate technical support situations and translate complex concepts into clear solutions for customers. Collaborate with internal teams to resolve issues, participate in customer onboarding, and support Linux-based system administration tasks. Document technical solutions and contribute to the knowledge base while acting as a resource for colleagues on enterprise system implementations.
Required Qualifications
- 5+ years of professional experience in GIS technical support, system administration, or technical consulting
- 3+ years of professional experience with ArcGIS Enterprise architecture, configuration, and administration
- Proven experience working with enterprise geodatabases and database administration concepts
- Demonstrated ability to troubleshoot complex technical issues and provide customer-facing technical support
- Strong customer service and communication skills with ability to de-escalate challenging technical situations
- Proven ability to learn new technologies quickly and adapt to evolving customer requirements
- Experience supporting enterprise-level customers and understanding of enterprise IT environments
- US citizenship
- Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
Desired Qualifications
- Foundational Linux system administration experience
- Previous experience in technical support organizations, particularly GIS or enterprise software support
- Python scripting experience for automation and system administration tasks
- Experience with cloud-based enterprise systems and hybrid deployments
- Background supporting federal, state, or local government customers
- Knowledge of system performance optimization and troubleshooting methodologies
- Master's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
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