Technical Community Manager
$175,000–$195,000 year
On-site · London, England, United Kingdom or New York City, New York, United States
Job Summary
Technical Community Manager responsible for designing and leading Postman’s global developer community. Own the end-to-end Discord growth and engagement program, build and scale Ambassador and MVP initiatives, and lead cross-functional efforts to foster hands-on learning and collaboration around APIs and AI agents. Design engagement loops (Quests, Stage events, structured channels), define health metrics (signup growth, DAU/MAU, message volume, retention curves), and create rituals (weekly challenges, office hours, AMAs). Lead content and programs that empower contributors to generate tutorials, build showcases, and run local user groups. Collaborate with Product Activation to translate community activity into feature adoption and measurable product impact. Build a vendor-neutral Agents & APIs community, partner with adjacent ecosystems, and drive community-led growth through UGC campaigns, documentation, conferences, and events. Demonstrated success in scaling communities, activating ambassadors, and delivering tangible engagement gains across time zones and languages.
Required Qualifications
- 6+ years of experience in developer community management, developer relations, or a closely related technical role
- Demonstrated experience running Discord communities at scale, including use of bots, permission structures, and native engagement features
- Proven track record building programs (ambassador, MVP, user group, or equivalent) from zero to measurable impact
- Strong written and verbal communication skills
- Data-driven mindset with metrics-focused program design
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