Technical Communicator Supervisor
$90,000–$105,000 year
On-siteIndustry, California, United States
Industry, California, United StatesOn-siteFull Time$90,000–$105,000 yearLarge
Full TimeLarge
Job Summary
Lead and supervise Technical Communicators and Technical Support Technicians, balancing workloads and developing staff while providing advanced diagnostics for complex hydraulic, electrical, and engine issues. Manage dealership-wide technical escalation procedures, coordinate with OEM and Dealer Service Network representatives, and drive initiatives to improve fix-first-time performance and machine uptime. Establish standardized troubleshooting processes, monitor department KPIs, and conduct performance evaluations to support continuous improvement across service operations.
Required Qualifications
- Associate's Degree required
- 10+ years of experience
- previous experience with Caterpillar equipment
- technical leadership
- Caterpillar Dealer experience
- equivalent combination of education and experience
- Advanced knowledge of Caterpillar machine systems
- Cat ET
- SIS
- DSN
- warranty processes
- Product Problem Management
- Proven experience leading technical teams
- managing complex diagnostic operations
- Experience developing technical training
- procedures
- organizational initiatives
- consistent service execution
- Ability to communicate in writing clearly and effectively
- Must be able to read and comprehend the necessary technical manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively with customers or employees of organization
- Driver's License and in good standing
Desired Qualifications
- Bachelor's degree from a four-year college or university in Engineering, Business or related field preferred
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