Technical Client Services Manager
On-site · Sydney, New South Wales, Australia
Job Summary
Technical Client Services Manager based in Sydney who operationalizes client success by serving as the technical liaison between engineering and clients, leading end-to-end incident management, ensuring SLA/KPI adherence, governance across accounts, and driving continuous improvement including automation and cost optimization. The role emphasizes strong documentation, transition coordination, and collaboration with sales on renewals and expansion opportunities, supported by Azure/M365 knowledge, ITIL foundations, and clear, proactive communication across engineers, executives, and clients.
Required Qualifications
- Proven experience in client management, service delivery, or technical account management within a managed services or technology environment
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