Technical Business Analyst
$83,200–$83,200 year
Remote · Troy, Michigan, United States or New York City, New York, United States
Troy, Michigan, United States or New York City, New York, United StatesRemoteContract$83,200–$83,200 yearMid LevelBachelors DegreeUnknown
Type
Contract
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
This Technical Business Analyst role focuses on continuous improvement processes. Responsibilities include supporting business operations, conducting analysis, collaborating with cross-functional teams, and executing user acceptance tests. The ideal candidate has a bachelor’s degree and 2-4 years of relevant experience.
Required Qualifications
- 2-4 years of experience as a Business Analyst
- Strong experience gathering and documenting requirements
- Ability to work independently with Operations, Product, and Engineering teams
- Strong communication skills, both written and verbal
- Comfortability working in a dynamic, evolving process environment
Desired Qualifications
- Experience with LoanServ preferred
- Experience working with borrower portals or customer-facing platforms preferred
- Experience with Salesforce or a similar CRM platform preferred
- Experience with Azure DevOps (ADO) or similar tools preferred
- Experience using Lucid or similar process mapping tools preferred
- Experience in call center environments and exposure to omnichannel communication systems preferred
- Experience with workforce management technologies or staffing models preferred
- Experience performing structured operational reviews or continuous improvement work preferred
- Familiarity with Agile methodologies
Additional Requirements
- 1099, C2C, and 3rd party candidates will NOT be considered
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