Technical Assistance Associate I
Hybrid · Hong Kong, Hong Kong
Job Summary
Technical Assistance Associate I providing multi-channel client support for Interactive Brokers platforms (desktop, mobile, and web) with focus on troubleshooting and issue resolution. Acts as liaison between clients and internal teams to ensure prompt resolution of bugs and issues. Requires analytical, problem-solving skills and ability to handle phone, chat, and ticket inquiries. Cantonese and English fluency required; Mandarin a plus. Bachelor’s degree preferred; experience with Windows/Mac software and connectivity support; familiarity with financial products is a plus. Hybrid work arrangement in Hong Kong. Benefits include competitive salary, annual bonus and stock grant, health/welfare benefits, generous leave, in-house meals, and opportunities for career progression in a global company.
Required Qualifications
- Bachelor's degree (degree earned in a technical field would be advantageous)
- Experience with Windows/Mac software and connectivity support
- Excellent verbal and written communication skills
- Experience with financial products and services is a plus
- Fluency in Cantonese and English (Mandarin a plus)
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