Technical Architect - Salesforce Field Service
On-siteBengaluru, Karnataka, India or Hyderabad, Telangana, India
Job Summary
Collaborate with client stakeholders to define requirements, deliverables, and manage expectations while driving Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments. Lead technical design sessions to architect and document solutions aligned with client business objectives, utilizing advanced LLMs to review assumptions and simulate edge cases. Translate business requirements into well-architected solutions that leverage the Salesforce Field Service Platform, providing oversight and governance for custom development, integrations, and data migration. Maintain a target billable utilization and travel 50-75% to client sites for projects.
Required Qualifications
- Degree or equivalent proven experience
- 9-14 years CRM experience
- Minimum of 6 years on the Salesforce platform
- Expert level understanding of End-to-End Field Service Implementation
- Good understanding of the Salesforce product suite, including Sales, Service, Marketing, and Community Clouds
- Understanding of systems architecture and ability to design scalable performance-driven solutions
- Understanding of key design patterns and large data volume limitations and best practices
- Understanding of data sharing and visibility considerations and how these play into platform architecture
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
- Experience with platform security capabilities (TLS, SSL)
- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
- Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
- Active Salesforce certifications or ability to achieve relevant certifications upon hire
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