Technical Advisor
Remote · Austin, Texas, United States
Job Summary
Technical Advisor role focused on owning the lifecycle of customer issues from discovery to resolution, performing advanced troubleshooting, managing bug lifecycles, and communicating complex technical concepts to non-technical users. The candidate will advocate for customers, contribute to self-service resources, stay current on platform features, and provide guidance via email, chat, and video. Remote-first environment with a base in Austin, TX, requiring a Bachelor’s degree or equivalent experience and SaaS/customer-facing experience.
Required Qualifications
- Bachelor’s degree or equivalent professional experience
- Experience working directly with customers in a professional capacity (SaaS experience preferred)
- Technical literacy with CRM databases and ticketing systems (e.g., Intercom, Zendesk) and preferably ATS and HRIS knowledge
- Experience within recruitment, SaaS, or HRIS industries is a significant plus
- Strong analytical abilities and a demonstrated ability to identify risks
- Excellent written and verbal communication skills
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.