Technical Advisor II
On-siteSherbrooke, Quebec, Canada
Sherbrooke, Quebec, CanadaOn-siteFull TimeAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Assist and provide technical support by phone, email, or chat, analyzing and resolving technical issues related to our products and services. Lead customers through service configurations and deliver follow-up on problem resolutions to ensure high customer satisfaction. Proactively document customer issues in ticketing systems and collaborate as a technical resource to share knowledge. Confront new technical issues daily by identifying causes, supporting clients remotely, and implementing solutions. Maintain a very high customer service level while vulgarizing technical concepts for diverse audiences.
Required Qualifications
- Highschool diploma
- Bilingual: French and English (spoken and written)
- Experience in customer service
- Basic knowledge of Windows applications
- Ability to vulgarize technical concepts
- Fast-learning skills
Desired Qualifications
- College diploma in computer science
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