Technical Advisor | Al-Futtaim Automotive | Volvo

Lead and coach the Volvo Personal Service team to enhance customer experience, workshop efficiency, and value-added service sales while minimizing costs. Conduct daily meetings to review agendas, manage visual planning boards, and pre-check daily schedules to predict support needs and avoid lost hours. Provide first-line technical and administrative support to resolve production issues, oversee training completions for technicians, and ensure 100% customer follow-up calls post-visit. Coordinate annual workshop improvement projects to boost productivity by 10% and maintain zero open points from 5S audits. Achieve Net Promoter Scores over 70% and retention targets by proposing services to inactive customers.