Technical Account & Product Delivery Manager
Hybrid · Edinburgh, Scotland, United Kingdom
Job Summary
Own the client relationship from go-live onwards across retrofit-focused Shared Works platform: account management, platform configuration, data management, technical support, and product input. Translate client needs into product/technical requirements, prioritise deliverables with engineering, test new features, and support demos/proposals while growing into broader commercial responsibilities. Hybrid delivery model in Edinburgh, UK, working with government bodies, housing associations, and contractors to optimise workflows, data quality, and client value; strong communication, data literacy, and cross-functional collaboration are essential.
Required Qualifications
- Exceptional communication skills with stakeholders
- Solid technical understanding of SaaS products
- Ability to translate client needs into clear requirements, user stories, acceptance criteria
- Comfortable working with data, including spreadsheets and CSVs
- Project management skills across multiple client workstreams
- Highly organized with prioritization of client needs
- Desire to develop skills and grow with the role
- Right to work in the UK (permanent, unconditional)
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