Technical Account Manager
HybridTokyo, Tokyo, Japan
Job Summary
Lead planning, architecture, and delivery of professional services engagements focused on designing high-impact availability solutions with a strong emphasis on data protection and monitoring. Manage projects including scheduling and stakeholder communication while supporting solution design, assessment, and implementation effort estimation. Troubleshoot post-implementation issues, optimize customer environments, and develop technical documentation and best practices. Deliver customer training sessions and act as a liaison between customers and Veeam Support to drive continuous process improvement. Contribute to proposals and Statements of Work, delivering implementation services aligned with Veeam solutions and supporting pre-sales activities to identify expansion opportunities.
Required Qualifications
- Experience with virtualization technologies such as VMware and/or Hyper-V
- Hands-on experience with Veeam solutions or other backup/data protection technologies
- Good understanding of storage and backup architectures (e.g., NetApp, Dell, HPE, etc.)
- Exposure to cloud platforms (AWS, Azure, or similar) and modern IT environments
- Familiarity with cybersecurity fundamentals (e.g., common threats, backup/DR best practices)
- Experience in consulting, implementation, or project delivery
- Ability to manage multiple projects and stakeholders in parallel
- Strong communication and stakeholder management skills
- Ability to understand customer requirements and propose suitable technical solutions
- Business-level Japanese and conversational English proficiency (ability to communicate with global teams)
- Bachelor's degree in a relevant field, or equivalent practical experience
Desired Qualifications
- Relevant certifications (e.g., VMware, Microsoft, or similar)
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