Technical Account Manager | USA
RemoteUnited States or Miami, Florida, United States
Job Summary
Lead technical onboarding for enterprise Kubernetes clients, connecting clusters to Cast AI within 90 days while orchestrating resources to drive customer delight. Serve as the primary escalation point for customers, delivering continuous, proactive value to support renewals and account expansion in partnership with Account Managers. Conduct monthly and quarterly business reviews, showcasing cost savings, automation wins, and new product capabilities. Act as the bridge between customers and the wider organization, articulating technical concepts to diverse audiences to ensure client success. Join a global team of over 2,100 companies relying on our automation platform.
Required Qualifications
- Minimum of 2-3 years hands-on experience working with Kubernetes
- Minimum of 2 years of professional experience in cloud computing, focusing on major platforms like AWS, Azure, or GCP
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
- Strong problem-solving skills and technical acumen
- Excellent communication skills, both written and verbal
- Must be able to articulate technical concepts clearly and understandably to various audiences, including those who may need a technical background
- Background check may be conducted at the final stage of recruitment
Desired Qualifications
- CKAD and/or CKA certification(s)
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