Technical Account Manager
$160,000–$200,000 year
Remote · United States
Job Summary
Technical Account Manager responsible for post-sales technical leadership, customer adoption, and strategic account growth for Transmit Security's identity platform. Build relationships, guide technical deployments, onboard new customers, resolve technical roadblocks, orchestrate product integrations, deliver QBRs, and educate customers via enablement sessions. Requires deep expertise in SSO/SAML/OAuth/OIDC, REST APIs, RBAC, certificates, WebAuthn, cloud architectures (AWS/Azure/GCP), OpenShift/Kubernetes; travel to EMEA up to monthly; remote in US EST.
Required Qualifications
- Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions
- Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures is a plus, and strongly preferred
- Demonstrated ability to develop and nurture executive level relationships within customer organizations, as well as internal
- A track-record of successfully working with all levels of cross-functional internal teams leading technical projects and resources
- Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys)
- Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks
- Technical curiosity to learn new bleeding edge technologies and platforms, and apply this knowledge to support customers in their journey with Transmit
- Experience developing, executing and driving adoption of key strategic initiatives across cross-functional teams.
- Agility to adapt to quickly changing technical, business and market needs
- Willingness to travel as needed to support customer engagements in EMEA (up to once a month)
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