Technical Account Manager
On-siteNew York City, New York, United States or Nassau, New York, United States
Job Summary
Own the full client relationship lifecycle across a portfolio of 15 to 25 managed services accounts, driving net revenue retention above 105% through retention, expansion, and strategic alignment. Run Quarterly Business Reviews, build technology roadmaps, and identify expansion opportunities to position PTG as a long-term strategic partner. Manage proposals for new and existing clients, own follow-up, and bridge the gap between clients and delivery teams to ensure fast issue resolution. Onboard new clients seamlessly by setting expectations and establishing relationship rhythm from day one. This revenue-generating, client-facing role requires 3+ years in account management with a track record of growth, reporting to a team of 35 operating on an EOS framework with aggressive expansion into cybersecurity and AI consulting.
Required Qualifications
- 3+ years in account management
- Demonstrated track record of client retention and account growth
- Comfort leading QBRs and presenting technology strategies to non-technical executives
- Working knowledge of the Microsoft 365 ecosystem
- Strong written and verbal communication skills
Desired Qualifications
- 3+ years in account management within an MSP, IT services, or technology environment
- Experience managing $1M+ in recurring revenue across a client portfolio
- Understanding of cybersecurity compliance frameworks. (CMMC, NIST, SOC 2)
- Background in mid-market B2B environments
- Familiarity with PSA/RMM platforms. (Halo PSA, ConnectWise, Datto, or similar)
- CRM proficiency. (HubSpot, Salesforce, or equivalent)
- Bachelor's degree in business, technology, or related field
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