Technical Account Manager
$55,000–$65,000 year
Remote · Northridge, California, United States
Job Summary
Manage and grow existing client relationships for IT services, drive revenue through upselling and cross-selling, develop technology roadmaps for key accounts, conduct regular technology business reviews, ensure client satisfaction, and coordinate project status with stakeholders. Requires strong communication and negotiation skills, CRM proficiency, and ability to work with budgets and forecasts. 5-10% travel for on-site client visits. Flexible work-from-home options available.
Required Qualifications
- B.A./B.S. degree in a relevant discipline; or equivalent work experience
- Customer service-focused mindset
- Proven experience in account management or client relationship management roles
- Strong communication and interpersonal skills, with the ability to build rapport and establish credibility with clients
- Excellent problem-solving and negotiation abilities, with a proactive and customer-centric approach
- Demonstrated ability to drive revenue growth and achieve sales targets
- Exceptional organizational and time management skills, with the ability to manage multiple client accounts simultaneously
- Proficiency in CRM software and Microsoft Office suite
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