Technical Account Manager (TAM)
On-siteBoston, Massachusetts, United States or New York, United States
Job Summary
Monitor system stability, performance, and scalability for top enterprise customers while proactively leading technical escalations to resolution. Oversee complex implementations and migrations from legacy systems by providing expert advice on semantic layer design, platform strategy, and AI enablement. Drive usage of new capabilities and influence the product roadmap by representing field insights to Engineering teams. Serve as the primary technical contact post-sale to ensure successful deployment and sustained value realization. This role requires 7+ years of experience in Technical Account Management or Solutions Architecture with deep knowledge of cloud data platforms. Based in or able to work East Coast (ET) hours.
Required Qualifications
- 7+ years of experience in Technical Account Management or Solutions Architecture
- deep knowledge of cloud data platforms (Snowflake, Databricks, BigQuery)
- You are comfortable in fast-paced environments where priorities can shift quickly
- You value quality over speed
- You are curious about using AI to improve efficiency
- You are based in or able to work East Coast (ET) hours
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