Technical Account Manager
On-siteTel Aviv, Tel Aviv, Israel
Job Summary
Lead technical strategy for Enterprise accounts by guiding customers through strategic decisions, scoping initiatives, and executing successful project deliveries based on Sisense's best practices. Own technical relationships with elite customers, handling requests independently and leading engagements to ensure stable, scalable solutions. Partner with CS, Product, Engineering, and Sales to offer expert advice while driving data-driven change across critical accounts. Ramp up by building dashboards, configuring products, and troubleshooting complex technical issues on web meetings. This role sits at the nexus of customer, product, and business impact, helping clients derive immense value from modern data technologies.
Required Qualifications
- 3-5 years of experience in a technical, customer facing role
- Assisted or led complex technical software implementations or managed services, ideally in the cloud, data warehouse, and/or business intelligence space
- Worked on the front lines with customers on a daily basis
- Troubleshot technical issues with a customer on web meetings
- Created and delivered customized technical presentations and demonstrations to technical and non-technical audiences of all levels from stakeholders to executive sponsors
- Familiar with analytics data modeling strategies and concepts
- Proficient in SQL
- Experience as a data modeler with analytical tools such as Sisense, Tableau, PowerBi etc
- Proficiency in Linux
- Comfortable with programming languages such as Python, Javascript, Java, C++, GO, etc
- Experience with REST APIs
- Intellectually curious
Desired Qualifications
- Knowledge of Kubernetes and Docker
- React, Next.js, Vue.js or any popular JavaScript frameworks
- Hands-on experience with embedding software into another application
- SSO methods such as SAML 2.0, OpenID Connect and JWT
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