Technical Account Manager (Salt Lake City,UT & Oregon(Remote))
$118,400–$118,400 year
RemoteSalt Lake City, Utah, United States or Oregon, United States
Job Summary
Act as the primary point of contact for Workday's largest strategic accounts, building strong relationships while overseeing multiple accounts simultaneously. Serve as a liaison between Operations, Professional Services, Development, and Product Management to ensure alignment, chairing roundtables and steering committee meetings to drive communication. Proactively identify reliability risks in production activities, own escalated issues blocking success, and manage internal and external communications with C-level executives. Demonstrate deep competency in Workday products including HCM, Payroll, and Financials to remove roadblocks and champion customer self-sufficiency. Review customer cases to identify trends and pilot new programs for continuous improvement, utilizing sound business judgment to navigate complex, fast-paced environments.
Required Qualifications
- BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
- 4+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
- 4+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
- Senior Technical Account Manager 7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
- 5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
- Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials
- Established history of successfully managing issues through resolution and escalation management at both the business owners and executive levels
- Demonstrated leadership skills and experience with high-level stakeholders
- Ability to engage at C-Level
- Outstanding customer service record
- Ability to read, anticipate and assess high stress situations quickly
- Ability to deal with the stress related to project timeframes and competing priorities
- Travel occasionally up to 25% of the time
- Participate in our 24x7 program
- Candidates located in Salt Lake City,UT & Oregon (Remote)
Desired Qualifications
- Ability to chair meetings or host webinars
- Ability to engage across corporate functions (Managing Partners, Customer Support, Professional Services, Development and Product Management)
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