Technical Account Manager
$60,000–$100,000 year
Remote · United States
Job Summary
Technical Account Manager for enterprise clients at Rithum, delivering strategic technical guidance and executional support across the client journey. Serve as the technical complement to the Client Success Manager, align technical solutions to business objectives, oversee channel implementation strategies, drive platform optimization through workflows, repricing and promotional planning, conduct technical reviews, and resolve complex issues in collaboration with Product, Engineering, and Client Success Enginering teams. Maintain deep knowledge of platform functionality and data flows, manage cross-functional stakeholder communications, support technical roadmap planning, and travel up to 10% for client engagements. Requires 2+ years in technical account management or related roles, experience with onboarding/integration of enterprise clients, proficiency in Excel and tools like Salesforce/JIRA, and strong communication and project-management capabilities. Remote-friendly with up to 10% travel; base pay range $60,000-$100,000 with additional discretionary bonus for non-sales roles.
Required Qualifications
- 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer
- Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization
- Strong proficiency using Excel
- Foundational understanding of channel requirements, data mapping, and feed architecture
- Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders
- Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools
- Excellent problem-solving skills, with a focus on root cause analysis and resolution
- Strong verbal and written communication skills
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