Technical Account Manager
RemoteSingapore
Job Summary
Act as the single technical point of contact for the client, operators, and local stakeholders, owning service-level attainment and driving escalations to resolution. Coordinate critical ticket resolutions with Support and Configuration teams, translating technical details into actionable updates while collaborating with Infrastructure to maintain alerting and monitoring coverage. Manage local vendor relationships by directing first-line on-site support, checking quality, and ensuring physical presence where required. Deliver agreed SLAs across acceptance, transition, warranty, and post-warranty operations as a hands-on resident based in the Gulf region. Fluent English is required, with Arabic skills and prior Gulf experience being significant advantages.
Required Qualifications
- Strong technical background in ITS (Intelligent Transport Systems) or closely comparable transit technology
- Experience owning escalations and SLAs
- Experience in a customer-facing or transit-operations environment
- Comfort managing third-party/vendor relationships
- Willingness to relocate to and live in the region for the full duration of the role
- Ability to obtain local residency and labour permits
- The steadiness to run continuity through acceptance, warranty, and into ongoing operations and maintenance
- Fluent English
Desired Qualifications
- Arabic language skills
- Prior experience in the Gulf region
- Experience working within a prime-and-subcontractor delivery structure
- ITIL-aligned service management background
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