Technical Account Manager - Remote
RemoteUnited States
Job Summary
Act as the primary technical resource and point of contact for customer issues, aggregating support problems and resolving them with Arsenaul technical teams. Assist with deployments, expansions, and transitions while raising product-related issues for the Product team. Facilitate quarterly business reviews with R&D and support, either on-site or via WebEx. This role requires 2 years of experience, a Bachelor's degree, and skills in Unix/Linux, network protocols, and automation tools like Puppet or Ansible. Programming knowledge in BASH, Python, or Ruby is preferred, along with version control and CI/CD tool proficiency. The position is remote, flexible, and open to sponsorship, offering competitive benefits including health, financial, and family support.
Required Qualifications
- 2 years experience
- Bachelors degree or its equivalent
Desired Qualifications
- Intermediate experience in Unix/Linux (preferred)
- Windows system administration skills
- steady understanding of network protocols
- basic troubleshooting on network/OS devices
- experience with automation/configuration management using Puppet, Ansible, Chef or an equivalent management tool used for CI/CD
- some experience in at least one programming language- BASH, Python, Perl, Ruby, GO, etc.
- basic skills in version control systems such as Bitbucket/Git, TFS and other CI/CD tools e.g. Rundeck, Jenkins, Terraform, Kitchen, Packer, Vagrant, etc.
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