Technical Account Manager
$80,000–$120,000 year
On-site · Sydney, New South Wales, Australia
Job Summary
The Technical Account Manager role involves providing ongoing technical leadership and support to strategic customers with minimal direction. Responsibilities include managing support interactions, responding to customer escalations, directing crisis and incident response, facilitating regular client meetings, and creating executive presentations. Ideal candidates will possess over 4 years of relevant experience, a strong technical foundation particularly with Linux and messaging systems, and exceptional customer service communication skills. This role requires managing concurrent projects efficiently, as well as providing proactive solutions to complex customer requirements.
Required Qualifications
- 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
- Knowledge of data communication concepts and technologies, specifically email and networking
- Knowledge of Linux, SMTP, and MySQL
- Working knowledge of Windows, Active Directory, and Microsoft Exchange
- Very strong customer service and excellent communications skills, both written and oral
- A history of successfully leading and directing technical staff through crisis situations
Desired Qualifications
- Knowledge of project management and strong time management skills
- Adaptable and willing to learn new technologies
Additional Requirements
- Proofpoint is an equal opportunity employer, hiring without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
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