Technical Account Manager
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Lead strategic engagements with customer stakeholders, articulating security outcomes in terms of business risk and regulatory exposure. Develop and deliver presentations incorporating risk narratives, industry benchmarks, and outcome-based reporting to demonstrate measurable value realization. Architect and drive customer adoption and value realization strategies while coaching clients on security strategies with Proofpoint solutions. Collaborate cross-functionally with Professional Services, Technical Support, Sales Engineering, and Account Management to orchestrate holistic customer outcomes. Use independent judgement to inform strategic recommendations and implement solutions for complex problems.
Required Qualifications
- 3+ years of experience in cybersecurity, customer success, technical consulting, or strategic advisory roles with demonstrated executive-level engagement
- Experience developing and delivering executive-level business reviews, risk narratives, and outcome-based reporting using industry benchmarks
- Knowledge of the threat landscape including email security, cloud security, data loss prevention, identity protection, and insider threat management
- Exceptional communication, presentation, and storytelling skills
- Strategic thinking and consultative approach with the ability to develop long-term customer roadmaps aligned to business objectives
- Project management capabilities with experience driving complex, cross-functional initiatives to completion
Desired Qualifications
- Knowledge of email authentication (DMARC, SPF, DKIM), cloud security architecture, and enterprise security operations is a plus
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