Technical Account Manager, Post Sales, SME
$95,000–$120,000 year
RemoteUnited States
Job Summary
Manage relationships with Small and Medium Enterprise customers by ensuring satisfaction, performing regular technical checkups, and serving as the primary point of contact for inquiries. Renew and upsell the client base quarterly while connecting with existing customers to gather feedback, details, and use cases for internal product direction. Collaborate with Pre-Sales to assist in closing customers from a technical perspective and deliver gathered data points to the Product Manager. Work remotely with most communication over the phone, including occasional travel to clients, partners, and trade shows. Success is measured by annual renewal rates, upsell rates, and overall customer satisfaction.
Required Qualifications
- security and systems/networking background
- General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools
- 2-3 years of experience in the Software-as-a-Service (Saas) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications
- Knowledge in variety of Federal Regulatory Compliance issues
- excellent work ethic
- "make it happen" attitude
- Excellent written and verbal communication skills
- Most work is done over the phone
- some occasional travel to clients, partners, trade shows, etc.
Desired Qualifications
- HIPAA
- GLBA
- Sarbanes Oxley SOX
- FISMA
- SCAP
- CIS
- NIST
- CobiT
- ISO27001
- ITIL
- NERC-CIP
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