Technical Account Manager
Remote · Singapore, Singapore or Beijing, Beijing, China
Job Summary
Technical Account Manager responsible for acting as the primary technical contact for global enterprise clients, guiding implementation and optimisation of Paymentology solutions, escalating complex issues, and partnering with Product and Engineering teams to ensure client environments align with strategic goals. The role emphasizes expert guidance on best practices, proactive monitoring, post-incident reviews, and driving reliability and scalability across multi-country deployments, with a focus on translating technical needs into actionable solutions and maintaining trust-based client relationships.
Required Qualifications
- 8–10 years of experience managing enterprise clients across multiple countries and cultures
- ISO 8583 knowledge
- Strong analytical and critical thinking
- Excellent communication skills including with C-suite
- Proficiency in Microsoft Office Suite
- Ability to work independently and cross-functional teams
- Experience in payments space and banking as a service
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