Technical Account Manager - OEM Partners
On-siteSaint-Laurent, Quebec, Canada
Job Summary
Manage and grow a portfolio of four strategic OEM partner accounts, serving as the primary point of contact for orders, projects, and technical inquiries. Validate forecasts, monitor order activity, and collaborate with Engineering, Operations, Manufacturing, and Sales teams to ensure accurate product delivery and resolve customer issues. Support partners by answering technical questions, explaining product capabilities, and acting as the escalation point for partner-related concerns. Identify opportunities to expand business within existing accounts and support future partnership development initiatives. This role requires occasional travel to partner locations and industry events.
Required Qualifications
- Bachelor's degree, Technical Diploma, or equivalent experience in Engineering, Mechanical Systems, HVAC, Building Technologies, Industrial Technology, Business, or a related field
- Experience in Technical Account Management, Strategic Account Management, OEM Partner Management, Channel Partner Management, Sales Engineering, Application Engineering, Customer Success, or a related customer-facing role
- Strong technical aptitude with the ability to quickly learn products, technologies, and customer applications
- Excellent verbal and written communication skills with the ability to communicate effectively with customers, engineers, and business stakeholders
- Strong organizational, project coordination, and problem-solving skills
- Ability to manage customer escalations and navigate cross-functional teams in a professional and collaborative manner
- Ability to travel occasionally (approximately 2-5 times annually) to partner locations and industry events
- Presence in office at least three days per week
Desired Qualifications
- Experience working with OEM manufacturers, distributors, channel partners, or technical customers
- Experience in HVAC, Building Automation, Controls, Electrical Products, Industrial Technology, Manufacturing, or related industries
- Experience supporting white-label products, OEM partnerships, or channel sales models
- CRM experience
- Demonstrated success growing existing customer accounts and building long-term strategic relationships
- Bilingual (English/French)
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